Terms of Service
Terms and conditions for using the e-Passport application service
By using the Bangladesh e-Passport Application Portal ("Service"), you agree to comply with and be bound by these Terms of Service. This agreement is between you and the Department of Immigration & Passports, Government of Bangladesh.
These terms govern your access to and use of our online passport application services, including all features, content, and functionality provided through our platform.
Accurate Information:
- • Provide truthful and accurate personal information
- • Submit genuine and valid supporting documents
- • Update information promptly if changes occur
- • Verify all details before final submission
Account Security:
- • Maintain confidentiality of login credentials
- • Use strong passwords and enable two-factor authentication
- • Report any unauthorized access immediately
- • Log out from shared or public computers
Compliance:
- • Follow all application procedures and guidelines
- • Attend scheduled appointments punctually
- • Comply with all applicable laws and regulations
- • Respect the rights of other users and staff
System Availability:
While we strive for continuous service availability, the system may be temporarily unavailable due to maintenance, technical issues, or other factors beyond our control.
Processing Times:
Processing times are estimates and may vary based on application volume, verification requirements, and other factors. We do not guarantee specific delivery dates.
Application Approval:
The government reserves the right to approve or reject any passport application based on security, legal, or other valid grounds.
Fee Payment: All applicable fees must be paid in full before processing begins. Fees are generally non-refundable once payment is processed.
Payment Methods: Only government-approved payment methods are accepted. Use of unauthorized payment channels may result in application rejection.
Fee Changes: The government reserves the right to modify fees with appropriate notice. Changes apply to new applications only.
Refund Policy: Refunds are considered only in exceptional circumstances such as system errors or duplicate payments.
The following activities are strictly prohibited:
- • Providing false or misleading information
- • Using fake or forged documents
- • Attempting to circumvent security measures
- • Sharing login credentials with others
- • Using automated systems or bots
- • Interfering with system operations
- • Violating any applicable laws or regulations
- • Attempting to access unauthorized areas
Service Disclaimer:
The service is provided "as is" without warranties of any kind. We do not guarantee uninterrupted or error-free service.
Limitation of Liability:
Our liability is limited to the fees paid for the service. We are not liable for indirect, consequential, or incidental damages.
Third-Party Services:
We are not responsible for the performance or policies of third-party payment processors or other external services.
Account Termination: We may suspend or terminate user accounts for violations of these terms or suspicious activities.
Service Changes: We reserve the right to modify, suspend, or discontinue any part of the service with appropriate notice.
Terms Updates: These terms may be updated periodically. Continued use of the service constitutes acceptance of modified terms.
For questions about these Terms of Service, please contact us:
Email: legal@epassport.gov.bd
Phone: 16345 (9 AM - 5 PM, Working Days)
Address: Department of Immigration & Passports, Government of Bangladesh
Last updated: 6/17/2025
Department of Immigration & Passports, Government of Bangladesh